STORM PC's

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Storm Connection

SUPPORT

Storm PC's not only builds systems that deliver rock-solid reliability, we go the extra mile to ensure your peace of mind with StormConnection, a quick and convenient online repair tool.

Advantages of StormConnection

Here's what makes StormConnection so beneficial:
- Gives an Storm PC's support representative the ability to access key information about your system, diagnose the issue and repair it — all through an Internet connection.
- Eliminates the need to waste valuable time waiting for your system to return from a repair facility.
- Allows you to supervise every step of the repair process, just as if you were standing next to the Storm PC's representative, or fix the issue yourself.
- Lets you determine whether you want to grant Storm PC's partial or full access to your system.
- Speeds up service time by allowing the Storm PC's representative to make direct downloads onto your system instead of through a server.

How it Works

In the unlikely event that a repair is necessary, StormConnection will have your system up and running again in no time. After contacting Storm PC's, you will be provided with a link by one of our representatives. They will direct you to a portal where you can download and run the StormConnection program. After you decide whether to give partial or full access to your system, the Storm PC's representative will then retrieve the necessary system information and determine the ideal solution.

Terms and Conditions

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StormConnection Terms and Conditions :

The StormConnection program gives Storm PC’s Support representatives the ability to control your computer for troubleshooting purposes. Utilizing this tool, support representatives can analyze the configuration of your system, view and edit your files and registry, view and comment on your screen. The representative will have full access to your system, please remain at your system throughout the entire session to monitor all actions taken. Once your session begins, you will always have overriding control by movement of your mouse. You will also be able to discontinue the session at any time by selecting "X" in the upper right-hand corner of session window. 

Storm PC’s will access, collect and use certain information during your session for limited purposes. For more information, please see the heading "Collection and Use of Data" below. 

Downloading the StormConnection Software 

By downloading, you agree to the Storm PC’s Software License Agreement and the Storm PC’s Privacy Policy. The use of the StormConnection program is also subject to the terms of Storm PC’s’s Limited Product Warranty and Terms and Conditions for Sale. By downloading, you also acknowledge that: 

StormConnection sessions may be monitored or recorded for quality control purposes. 
Storm PC’s’s representatives may be located outside of the U.S. You agree that you will not export any controlled technology or software during the remote session unless that export is authorized. 
If potentially illegal, suspicious or dangerous activity is discovered during the course of the StormConnection session, Storm PC’s reserves the right to report it to appropriate agencies, including law enforcement. 
Functions Performed 
Functions that your representative may use to assist you. 

The representative will take control of your system to troubleshoot and make the necessary fixes. 
The representative has the ability to modify your system. 
In certain cases the representative is able to view, edit, and exchange file and registry information. You will be prompted to accept or deny each action. 
The representative is able to view and/or change your system configuration for troubleshooting purposes (free space on hard drive, running programs, settings, preferences etc.). 
You will be able to view every function the representative is performing. 
Collection and Use of Data 
Access, Collection and Use of Data (Non-Personal Information) 

In the course of providing this service, Storm PC’s will: 

collect statistical usage information about StormConnection sessions; and 
collect the following information encrypted in a data log file sent back to Storm PC’s: 
Session ID - Random number used to identify each StormConnection session 
Session Log - A log or recording of all actions from the technician will be captured 
Date / Time - Date and time that a session started and ended 
Internet Explorer - Version of Internet Explorer installed 
Service Pack - Version of Windows service pack installed 
Computer Type - Computer model 
Edition - Version of Microsoft Windows installed (XP Pro, XP Home, etc.) 
System Devices - System profile information (Example: Internet Explorer settings, Hard Drive Free Space, Running Processes) 
Access, Collection and Use of Personal Information 

In the course of providing this service, Storm PC’s will access your unique service tag number, which is defined as personal information under the Storm PC’s Privacy Policy. Storm PC’s may also monitor or record StormConnection sessions, which could include your telephone call and screen shots of your system, and which may involve the inadvertent collection of your personal information. Storm PC’s will only use this information for quality control purposes, and will only retain it for a limited period of time. StormConnection uses a variety of security technologies and procedures to help protect personal information from unauthorized access, use, and disclosure.

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